Critical Control is the premier emergency response and restoration company committed to helping families and businesses recover in the aftermath of disasters. Our dedicated and specialized teams have played a pivotal role in assisting communities nationwide during major hurricanes, wildfires, freezes, and mold outbreaks. With a relentless focus on restoring normalcy to those affected by crises, we are proud to be at the forefront of emergency remediation and restoration services.
About the job: Critical Control is searching for a dynamic and experienced Field Service Manager in Petaluma. As a Field Service Manager, you will play a critical role in overseeing operations, managing a talented team, and driving the branch's success in providing rapid and effective emergency response and restoration services. This is an opportunity to be a part of a company that makes a meaningful impact on the lives of those affected by disasters.
What you'll do:
- You will lead, mentor, and motivate a team of emergency response and restoration professionals, fostering a culture of excellence, safety, and commitment to our mission
- You will ensure the projects are executed efficiently and effectively, meeting or exceeding service standards and deadlines, while maintaining a strong focus on quality
- You will build and maintain strong relationships with clients, ensuring their needs are met, and their expectations are exceeded
- You will ensure that all projects adhere to relevant regulations and safety standards, fostering a culture of safety and compliance
- You will implement key performance indicators and metrics to track and measure the project's performance, making data-driven decisions to drive improvements
- You will represent Critical Control in the community, participating in local events and initiatives that enhance the company's reputation and presence
- You will proactively identify areas for process improvement and innovation, leading initiatives to enhance the project's efficiency and service quality
Requirements
- You have five or more years experience in emergency response, disaster recovery, or related service industries
- You have strong leadership and team management skills
- You have exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships
- You are knowledge of relevant regulations and safety standards
- You have demonstrated problem-solving and decision-making abilities
- You are proficient in Microsoft Office and other relevant software
- You have availability for on-call duty as required
Physical Requirements:
These requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:
- Able to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs
- Constantly operate a computer (including typing, reading)
- Frequently remain in a stationary position for extended periods of time
- Constantly communicate in-person, virtually, and from a range of distances
- Able to drive
Benefits
What We Offer:
- Competitive salary of $70K-$90K as base and bonus structure based on profitability, customer satisfaction and employee satisfaction
- Company vehicle used for business purposes
- Comprehensive benefits package, including health, dental, and vision
- Opportunities for career advancement within a rapidly growing company
- A chance to make a significant impact on the lives of those affected by disasters
- A supportive and collaborative team environment